At Solthera, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you have the right to return your order within 30 days of receiving it.

Returns

You may return your item(s) within 30 days after delivery. Returns are free of charge.
Products may be tested to assess their quality and functionality, as you would in a physical store. However, all returned items must be in good condition, undamaged, and suitable for resale.

Whenever possible, items should be returned in their original packaging, including any tags and accessories. Proof of purchase is required.

How to Return an Item

To initiate a return, please contact us via the contact page on our website. After contacting us, you will receive clear return instructions.
Once we have received and inspected the returned item, we will process your return as quickly as possible.

Refunds

If the return is approved, your refund will be issued via the original payment method. Please allow a few business days for the refund to appear in your account, depending on your payment provider.

Items That Cannot Be Returned

Items that are damaged due to misuse, negligence, or excessive wear and tear are not eligible for return.

If you have any questions regarding our return policy, please do not hesitate to contact us via the Contact Page.

Thank you for shopping at Solthera.